Legal Notices

Please note our Legal Notices are provided pursuant to the Coplexia Standard Terms & Conditions for the Provision of Professional Services. There will other prevailing terms and conditions relating to various framework agreements, programme partnership agreements and collaboration contracts that may be surviving and, or application to the terms details below. Please contacts us with any clarification questions you may have.
  1. 1
    Terms of Use

    Reproduction

    Permission is granted for the printing and making of photocopies of single articles or pages from our web site by individuals for colleagues within their own organisation or company provided that this notice and the following disclaimer is reproduced on each copy. Permission is given to extract and quote from articles or pages on our web site, without copying entire articles or pages, provided that acknowledgement of source is made along with the Unique Resource Locator (URL) of the page.

    Linking to our website

    Provided that no charge is made for access to the web site or web page containing the relevant link, and that an acknowledgement of source is made, as above, the inclusion of a link to our web site is permitted. We reserve the right to withdraw this web linking permission in any instance, in our complete discretion.

    Disclaimer

    All material on our web site is for general guidance only. Our web site is not offered as professional advice. Only specific professional advice should be relied upon where specific facts can be taken into account. Coplexia, its partners and staff exclude all liability for actions taken, or not taken, in reliance on material on our web site. Professional advice, guidance and support are available from Coplexia.

    Copyright

    The contents of each page on this web site (“our web site”) are Copyrighted to Coplexia, from 2003 through to this current year. Reproduction of any part of the material (“our material”) contained in any page in any form is prohibited other than in accordance with the following permissions:

    Excepting the limited permissions for personal use set out above, no part of our web site may be republished, held in a retrieval system or reproduced in any manner for distribution or made available for consultation by means of a computer system or network without the prior written consent of Coplexia (excepting only caching of pages for individual users’ browser software that are copies of the then current pages on our web site).

  2. 2
    Privacy and Cookies Notices

    Privacy and Cookies Notices

    Your privacy is important to us. Our privacy policies explain how we collect and use personal data and the rights that you have under data protection law.

    Privacy notices

    Please request a copy of our GDPR Statement by email to [email protected] which sets out how we use personal data for the purpose of providing legal and non-legal professional services and across our collaborative operations generally.

    Third-party sites and sponsors

    Our site contains links to other sites whose information practices may be different than ours. We have no control over information that is submitted to, or collected by, these third parties therefore you should consult the other sites’ privacy notices before entering any data. Coplexia posts information about events that are sponsored by or co-sponsored other firms or organisations. Should you choose to register electronically for any of these events, Coplexia will have no control over the third-party sponsors’ use of this information.

    Use of internet ‘cookies’

    What are cookies?

    Cookies are widely used tiny pieces of software (files) that are installed on a computer or mobile device when an individual visits a website.

    Windows Explorer, which is one of the main internet browsers, will usually store these files in a folder called ‘cookies’ in ‘documents and permissions’ on computers running Microsoft Windows.

    Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.

    By using and browsing any Coplexia website, you consent to cookies being used in accordance with our policy. If you do not consent, you must turn off cookies or refrain from using the site.

    Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

    What types of cookies are there?

    Broadly, there are 4 types of cookie:

    • Strictly necessary cookies.

      These are cookies that are essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with e-billing. Without use of cookies, these features of the website could not operate.

    • Performance cookies.

      These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.

    • Functionality cookies.

      These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.

    • Targeting or Advertising cookies.

      These cookies are similar to performance cookies, in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected.

    What cookies do Coplexia websites use?

     

    Service
    Cookie Name
    Description
    Expiration Time
    Google Analytics gtag.js and analytics.js _ga Used to distinguish users. 2 years
    _gid Used to distinguish users. 24 hours
    _gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. 1 minute
    AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. 30 seconds to 1 year
    _gac_<property-id> Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. 90 days
    Google Analytics ga.js __utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
    __utmt Used to throttle request rate. 10 minutes
    __utmb Used to determine new sessions/visits. The cookie is created when the javascriptlibrary executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 mins from set/update
    __utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmbcookie to determine whether the user was in a new session/visit. End of browser session
    __utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months from set/update
    __utmv Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update
    PHP System PHPSESSID This cookie contains information that identifies the user and is destroyed when the session expires. Session
    Hotjar hjClosedSurveyInvites This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown. 1 Year
    _hjDonePolls This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in. 1 Year
    _hjMinimizedPolls This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. 1 Year
    _hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 1 Year
    _hjMinimizedTestersWidgets This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. 1 Year
    _hjDoneSurveys This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet. 1 Year
    _hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. 1 Year
    _hjShownFeedbackMessage This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. 1 Year
    Twitter _ga, _gid, lang, kdt,
    syndication_guest_id, dnt, guest_id,
    personalization_id, twid, netpu, guest_id,
    tfw_exp, remember_checked_on,
    twitter_ads_id, co, auth_token
    These are Twitter cookies that are used on websites with Twitter feeds and / or Twitter sharing functionalities. For more information, please see https://help.twitter.com/en/rules-and-policies/twitter-cookies From session duration to 2 years
    DoubleClick DSID, IDE, _drt_, id These cookies are used for re-targeting, optimisation, reporting and attribution of online adverts From 2 days to 2 months
    catAccCookies This cookie enables you to accept our cookie statement. 30 days
    WordPress wp-settings-, wp-settings-time Used to customize the view of admin interface/main site interface for logged in users. 2 weeks
    wordpress_test_cookie Checks if cookies are enabled to provide appropriate user experience. Session
    wordpress_logged_in_ Checks whether or not the current visitor is a logged in WordPress.com user. Session
    wordpress_sec_ Essential WordPress session management cookies for logged in users. Session
    itsec-hb-login-* Set by WP Security Plugin to change the backend login URL for additional security. Session

    Disabling/enabling cookies

    You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

    Website security measures

    We employ security measures to prevent unauthorised access to information that we collect online. However, we cannot guarantee the security of personal information that you transmit to us over the web.

    Contact us

    If you have any questions or concerns about the privacy policy for Coplexia or its implementation, or if you wish to change your electronic marketing preferences beyond what is available to you via the online account management system, please contact us at [email protected] or write to us at The Data Protection Officer, Coplexia Corporation Ltd, 30 St Mary Axe, City of London, EC3A 8BF.

    Privacy notice updates

    We may update our privacy notices from time to time. Please review this page periodically for changes.

  3. 3
    Complaints Procedure

    How we aim to turnaround dissatisfaction

    If you have a complaint or are not satisfied with the standard or proficiency of the work, the service provided or the associated bill you should raise the matter with your assigned Client Contact in the first instance. You can contact your assigned Client Contact using the contact details supplied to you or by email to [email protected] with the name of your assigned Client Contact in the body of your email.

    If the work is being done in a department of the firm of which the assigned Client Contact is not a member, the assigned Client Contact will deal with your complaint in conjunction with the Head of Practice concerned.

    If your complaint is about the assigned Client Contact, you should take the matter up with the firm’s Principal or Managing Partner.

    We will acknowledge complaints within 2 working days and try to ensure that they are dealt with promptly. The assigned Client Contact, Head of Practice or Managing Partner (as applicable) will investigate the complaint and aim to respond within 10 working days. If this is not possible, we will advise you of the likely timescale for responding and reason for the delay. We will respond to your complaint in any event within eight weeks.

    The Solicitors Regulation Authority can help you if you are concerned about the behaviour of any of our SRA regulated solicitors. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

    What do to if we cannot resolve your complaint

    If you are not happy with our response, or if we have not given you a final response within eight weeks, you may be able to refer your complaint to the Legal Ombudsman.

    The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or (if the problem happened more than six years ago) within three years of when you found out about the problem.

    Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.

    If you wish to refer your complaint to the Legal Ombudsman this must usually be done within six months of our final response to your complaint.

    If you would like more information about the Legal Ombudsman, you can visit their website at www.legalombudsman.org.uk or call 0300 555 0333 (charged at standard rate) or call +44 121 245 3050 from overseas or write to Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ.